Qualifying items from your order can be returned within 30 days if you are not happy with your purchase. If you received a damaged, incorrect or defective item, you must attach a photo of the item(s) in the returns form below.
To start the returns process, fill out and submit the return request form below. Please allow up to 48 hours for your return request to be approved.
• At this time, Hey Chickadee does not offer direct exchanges. Instead, the item can be returned for a refund, and a new order may be placed for a different size or color.
• The customer is responsible for return shipping costs unless the item is damaged, or an incorrect item was received (instead of what was actually ordered, which can be confirmed via the packing slip or confirmation email.)
• Items marked 'FINAL SALE' on the product page are not eligible for returns.
• Use this form to check on the status of a previously submitted return at any time.
• In the event that an item is missing from your order, please do not use this returns form. For more info, see here.
• Returns sent without our prior approval will not be accepted.
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